QUESTIONS FRÉQUENTES.

For in-stock items, please allow generally 48 to 72 hours in France, 3 to 10 days in Europe, and 5 to 15 days worldwide. These timeframes are estimates and may vary depending on the destination and carrier.

As soon as your order has been shipped, you will receive an email containing a tracking link. You can track the delivery of your package directly from this link.

You can pay for your order by credit card, including Visa and Mastercard, as well as with Apple Pay when this payment method is offered at checkout.

Yes, Loumont offers delivery in France, Europe, and other international destinations. Available destinations and shipping costs are specified at checkout.

Yes. You have 14 days from receipt to notify us of a return or exchange request, subject to applicable legal exceptions. The item must be in good condition, unwashed, only tried on, and accompanied by its tags whenever possible.

Go to the Loumont returns form, enter your order number and the email address used at the time of purchase, then follow the verification steps. Select the item concerned and choose between refund and exchange. Once the request has been created, you can find its file in the tracking area.

The garment must be clean, unwashed, show no signs of wear beyond simple trying on, and retain its original labels where possible. Trying it on in a manner similar to how you would in a store is permitted; any use beyond what is necessary to check the item may result in a reduction in value, in accordance with the law.

For a standard return or size exchange, shipping costs to Loumont are at your expense. If Loumont has made an error or if the item has a defect for which we are responsible, we will inform you of the appropriate coverage.

No. The return form downloaded from your account is a document to print and place in the package so that your request can be identified. It does not replace the shipping label, which you must obtain separately to ship the package.

Wait for your request to be accepted, then follow the instructions in your file: prepare the package, add the printed return label, and ship it with a carrier that offers tracking. If you use Colissimo, enter your tracking number in your customer account and confirm the package drop-off.

Products made to your specifications or clearly personalized are generally not subject to the right of withdrawal. The same applies to sealed products that are unsealed after delivery and cannot be returned for hygiene reasons, which may include certain underwear or socks. For gift cards and special cases, please contact customer service to check the applicable terms and conditions. This information does not limit your statutory rights in the event of a defect or non-conformity.

Yes, if the desired size is available. Select Exchange in your request, then indicate the new size or variant. Once the return has been processed, Loumont will cover the shipping costs for the replacement item. You remain responsible for the return shipping costs of the original garment, unless the error or defect is attributable to Loumont.

In the event of an exchange for a different size or color, you keep the free gifts. If you request a refund that affects the terms of the bundle offer under which you received a free gift, the free item will be added to the return request and must be returned with the relevant items, in accordance with the terms of the offer and applicable rights.

Yes, the standard Loumont return process is available for France and European Union countries. If you are in another country, please contact our customer service team to find out about the available options and the rights applicable to your order.

We aim to process your request within 7 days of verifying the return, in compliance with applicable legal timeframes. For a cancellation, legal rules may require, among other things, a refund from the date of proof of shipment, even before the package is received. The time it takes for the funds to appear then depends on your bank.

Go to your Loumont account to view the stages of your request, the items concerned, your parcel tracking, and customer service messages. You will also receive email notifications at the main stages of processing.

As a rule, the refund is issued to the payment method used at the time of order, unless expressly agreed otherwise at no cost to you.

Yes, some Loumont items are available for pre-order. This means that your item is produced before it is shipped. Specific information for each pre-order can be found on the relevant product page.

The exact shipping date is specified on each product page, as it depends on the current pre-order. We will also send you updates on the progress of your order.

Create a return request from the Loumont portal, then attach photos to the file and describe the problem in the messaging system. Our team will then be able to review the situation and offer you a suitable solution. Your legal warranties remain applicable.

If you already have a return file, please use the messaging system built into the file as your first point of contact: this keeps all communications in one place. Otherwise, send us a message via our form or write to sav@loumont.xyz.